Privacy Policy

Our commitment to your privacy

• We collect only what’s necessary to deliver and improve the service.
• We never sell or rent your personal information.
• You control connected integrations and how your data is shared.
• We use industry‑standard security to help keep your data safe.

1. Who We Are

Blue Circuit LLC d/b/a jobRoutr provides software solutions to help pool service businesses manage customers, jobs, routes, and invoicing efficiently.

• Legal name: Blue Circuit LLC
• Doing business as (DBA): jobRoutr
• Email: [email protected]
• Location: New Jersey, USA

2. Information We Collect

Account & Identity Information

When you sign up for an account, we collect:

• First and Last Name
• Business (Organization) Name
• Billing Address
• Billing Phone
• Email address (for login and communication)

Authentication Information

• Email and Password (passwords are securely hashed before storage)
• Google OAuth (we receive your verified email address from Google; no password is stored)

3. Billing Information

We use Stripe to process payments securely. Information shared with Stripe includes:

• Name
• Email
• Billing Address (for tax purposes)
• Stripe Customer ID
• Payment method tokens (we never store full credit card numbers)

Please review Stripe’s Privacy Policy for details on their data handling.

4. Product & Service Data

When using the jobRoutr platform, you may upload or enter business-related data including:

• Customers: name, company, billing address, phone number, email
• Service Locations: name, address, pet name, duration, notes, pool details
• Services: service name, code, price, labor cost, duration, and tasks
• Products: name, price, cost, tax status
• Readings: reading name, unit of measure, and values
• Routes: schedules and assigned technicians
• Jobs: date, services performed, completed tasks, items used, readings, and job photos
• Invoices: job details and pricing information
• Email Settings: from address, company contact info, message templates, and logo

File Storage

All uploaded files (such as job photos and logos) are stored securely in DigitalOcean Spaces.

Mobile App Data

Our mobile app supports offline access for Products, Services, Readings, Routes, and Job Schedules. Data syncs when connectivity is restored. Temporary offline data remains on the device until synchronization completes.

5. Analytics & Support

Analytics

We use Google Analytics to understand how visitors interact with our website and improve performance.

Error Monitoring & Logs

We maintain server logs for diagnostics and security purposes, including IP address, browser type, timestamps, and request details.

Customer Support

You may contact us via email or phone for support. Messages and attachments you send may be stored to resolve your inquiries.

6. Integrations

Our Services integrate with partner platforms to simplify workflows and communication.

QuickBooks Online

When connected, we may exchange the following data:

• Customers (import/export)
• Products (import/export)
• Invoices (export only)

Resend (Email Delivery)

We use Resend to send transactional and notification emails. Information shared with Resend may include:

• Recipient email address and sender details
• Email content or template identifiers and subject line
• Delivery metadata (timestamps, delivery status, and error diagnostics)

You control whether and when to enable or disable these integrations. Data shared follows the policies of the connected service.

7. Hosting & Operations

Backups & Retention

• Nightly backups are performed and retained for 30 days.
• Backups are encrypted and stored securely.
• Once backups expire, they are permanently deleted.

8. Data Retention

We retain your data for as long as your account is active or as needed to provide the Services. After account closure:

• Account & billing data may be retained for up to 7 years to comply with tax and legal obligations.
• Uploaded or synced content is deleted within 30 days after closure.
• Backups containing residual data are purged automatically after 30 days.

9. How We Use Information

• Provide, operate, and improve our Services
• Set up accounts and process payments
• Sync data with integrations you enable
• Communicate important updates and service notices
• Provide technical support
• Protect the security and integrity of the system
• Comply with legal obligations

We do not sell or rent your personal information.

10. How We Share Information

We share information only when necessary to provide our Services:

• With trusted service providers (hosting, storage, email delivery, analytics, and payment processing)
• With integrations you authorize (e.g., QuickBooks Online)
• To comply with legal requests or protect our rights and safety
• In the event of a merger or business transfer, subject to this Policy

All service providers are bound by confidentiality and data protection obligations.

11. Security

We use industry-standard security measures, including:

• HTTPS encryption in transit
• Secure password hashing
• Access controls and role-based permissions
• Encrypted backups
• Regular monitoring and vulnerability reviews

While we strive to protect your information, no system is completely secure. You are responsible for maintaining strong, unique passwords for your account.

12. Children’s Privacy

Our Services are intended for individuals 13 years and older. We do not knowingly collect personal information from minors. If we become aware that a child has provided us with personal data, we will promptly delete it.

13. International Data Transfers

All data is processed and stored in the United States. If you access our Services from outside the U.S., you consent to transferring and processing your data in the U.S.

14. Your Rights

Depending on your location, you may have the right to:

• Access a copy of your data
• Request correction or deletion
• Object to or restrict certain processing
• Export your data in a portable format

To exercise these rights, email us at [email protected]. We may verify your identity before fulfilling any requests.

15. Changes to This Policy

We may update this Privacy Policy periodically. The updated version will always include the “Effective Date” at the top. If we make significant changes, we will notify users via email or in-app notification.

16. SMS Communications and Consent

You may contact us by phone, text message, or through forms on our website. By contacting us, you consent to receive conversational SMS messages related to your inquiry or prior conversation with jobRoutr.

These messages may include:

• Responses to your questions
• Demo scheduling
• Onboarding assistance
• Follow-ups related to prior conversations

We do not send bulk marketing messages or unsolicited outreach. You can reply STOP at any time to opt out. If you need help, reply HELP or contact us at [email protected].

Phone numbers are used only to communicate about your request or account-related conversation. We do not sell or share phone numbers with third parties for marketing purposes.

17. Contact Us

For privacy questions or data requests, contact:

• Blue Circuit LLC d/b/a jobRoutr
• Email: [email protected]
• State: New Jersey, USA

By contacting jobRoutr via phone or text, you agree to receive conversational messages. Reply STOP to opt out.